mediport
Student Project
Language-agnostic Digital Health Passport
Overview
Mediport is a digital health assistant designed for senior travelers to streamline medical data access and enhance healthcare experience. Through integrating health records, contact management, and real-time support, mediport empowers senior travelers with a seamless, secure, and personalized healthcare experience, So they can feel confident and secure in their medical care because peace of mind and accessibility to quality healthcare are essential needs for them.
Methods
Survey, Interview, Empathy Map, Affinitization, Usability Testing, Ecosystem Mapping, User Journey Mapping, Storyboards; Video Production
Meet the Team
Chaehyeon Kang, Hailin Chen, Ruiwen Shou, Yunyu Liu
My Role
User Researcher; UX/UI Designer
Tool
Figma, Miro, Adobe After Effect
Duration
10 Weeks, 2023 Fall
Key Takeaways
Through hands-on experience in various user research and design methods, I am adept at selecting and implementing the most suitable research methodologies to gather meaningful insights and drive user-centered design decisions.
In user testing, it is crucial to establish visual and usability connections with the software that users are already familiar with, especially for older adults. Maintaining consistency in design patterns and interaction flows can significantly enhance their comfort and ease of adoption.
At a Glance
Discover
Challenges and oppotunity
The team began by examining current challenges and market opportunities. Research revealed significant barriers to accessing medical services across borders, including language barriers and remote healthcare access, as well as a growing demand for improved solutions in the digital healthcare market.
Define
From data to insights
The team identified people in their mid-30s and above who had positive opinions on vaccination passports. International travelers tend to support vaccinations more than domestic travelers.
We target at…
Our target consumers include frequent travelers, individuals managing daily medications, and those seeking backup healthcare plans, spanning from mid-30s to early 70s, regardless of gender, with a focus on travel-friendly (Venturer) types who prioritize health security.
Uncovering users' need
Through empathy mapping, the team identified key challenges travelers face when managing healthcare abroad. Concerns include limited mobility, medication management, and fear of unexpected medical situations. These insights highlight the need for better accessibility, clear communication, and supportive health solutions for aging travelers and those with medical needs.
Mapping the Journey
The current journey map highlighted pain points such as information overload, healthcare accessibility concerns, and language barriers. By identifying emotional shifts and challenges, we uncover opportunities from simplifying applications to providing comprehensive healthcare solutions and real-time assistance.
How Might We…
help travelers easily share their health information wherever they are in the world to ensure they receive personalized and timely healthcare services?
So they can feel confident and secure in their medical care because peace of mind and accessibility to quality healthcare are essential needs for travelers
Ideate
Envision the future
The team addressed the pain points by integrating digital solutions, improved healthcare accessibility, and seamless prescription translation. Incorporating mobile apps, online assistance, and local healthcare partnerships are the keys to this solution.
Prototype
Hello, Dawn…
The story highlights the importance of accessible, technology-driven healthcare solutions for senior travelers, helping the team identify the key features in the screens based on the context.
From wireframes to functionality
The ability to visualize, prototype, and test ideas empowers designers to refine concepts, enhance usability, and create impactful user experiences before development.
Connected ecosystem
By integrating mediport as a central hub, the system enhances collaboration, information sharing, and accessibility, ensuring seamless medical support, prescription access, and emergency assistance for travelers. This interconnected approach bridges the critical gaps between cross-border healthcare providers, fostering a safer and more reliable healthcare experience abroad.
Test
Guided by user-centric approach
The team conducted usability testing with 6 potential users to validate our prototype. The findings guided key improvements, including enhancing privacy measures, simplifying the UI, integrating embassy contacts, and providing clearer pharmacy and emergency resources.
Feedback integration
The team integrated the feedback from testing; some of them are highlighted in the following session.
Deliver
